Working with our brand and market research clients on hundreds of online qualitative market research studies over the past year, we have seen an increasing trend to use our insights platform for Customer Experience (CX) and other longitudinal studies. It makes sense. Brands are now more focused on understanding the journey of their consumers than […]
Ray Fischer, CEO and Founder of the Strategic Online Qual Platform Aha!, shares his experiences on how to design and execute a successful CX Longitudinal Study using online activities and tools including: diaries, projective exercises, and social forums, as well as in-the-moment mobile video and picture opportunities that illuminate the entire customer experience.
Customer experience has become a really big initiative with corporations and it’s really started at the C level, and oftentimes at the CEO. And what companies are trying to do is really get closer to their consumers so they understand exactly what they think, feel, and do in each step of the process as they make decisions to buy and use different products and brands.